Key takeaways
- Careline: 1300-1300 88 in Malaysia, +603 4259 8888 from overseas, weekdays 8.30am to 5.15pm.
- Email: [email protected] for life policies; [email protected] for medical claims.
- KL: head office at Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur.
- Selangor: Klang branch at No. 8 & 10, Jalan Tiara 2A, Bandar Baru Klang, 41150 Klang.
- Book a customer service appointment online before you go; address, payment and contact changes can be done on e-Connect instead.
- Complaints: +603 4813 3738 or [email protected]; if unresolved, go to FMOS or BNMLINK.
Important: this is not Great Eastern’s official website
Lulu Loke is a Great Eastern agent (agent code 6385556) and this is her personal website. The contact details below were checked against Great Eastern Malaysia’s official contact page on 27 October 2026. Great Eastern can change them, so for anything important confirm on greateasternlife.com/my. Never share your OTP or password with anyone, including people who say they are from Great Eastern.
Great Eastern contact numbers and emails
| For | Contact |
|---|---|
| Life insurance careline | 1300-1300 88 (Malaysia), +603 4259 8888 (overseas); weekdays 8.30am to 5.15pm |
| Life policy enquiries | [email protected] |
| Medical claims | [email protected] |
| Death claims | [email protected] |
| General insurance (car, travel, home, fire) | +603 4259 8888, [email protected] |
| General insurance claims | 1300-1310-88, [email protected] |
| Bancassurance policies (bought at a bank) | [email protected] |
| Life insurance complaints | +603 4813 3738 (Mon to Fri 8.30am to 5.15pm, lunch 12pm to 1pm), [email protected] |
| General insurance complaints | +603 4259 7828, [email protected] |
Great Eastern Takaful is a separate company with its own website, greateasterntakaful.com, and its own contact details.
Great Eastern branches in KL and Selangor
| Office | Address |
|---|---|
| Head office, Kuala Lumpur | Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur Life insurance head office; general insurance is on Level 18 |
| Klang branch (life insurance) | No. 8 & 10, Jalan Tiara 2A, Bandar Baru Klang, 41150 Klang, Selangor Careline 1300-1300 88 |
| Klang branch (general insurance) | 3rd Floor, No. 10, Jalan Tiara 2A, Bandar Baru Klang, 41150 Klang, Selangor Tel +603 3345 1027 |
| Seremban branch (nearest outside the Klang Valley) | 101 & 103, Jalan Yam Tuan, 70000 Seremban, Negeri Sembilan Careline 1300-1300 88 |
Great Eastern’s official branch list names no other life insurance branch in Kuala Lumpur or Selangor. The “Great Eastern” offices you may see on Google Maps in places such as Puchong, Petaling Jaya or Cheras are usually agency offices run by Great Eastern agents, not Great Eastern customer service branches. Agency offices can help with advice and paperwork, but transactions are processed by Great Eastern itself.
Before you visit a branch: book an appointment
Great Eastern takes customer service appointments online (search “Great Eastern customer service appointment booking”). You choose a service need, date and time, then enter your name, policy number, mobile number and email. The service needs are:
- Policy loan or withdrawal
- Policy servicing or enquiry
- Claims
- Nomination or assignment
- Others
Bring your IC and policy number. If a time slot doesn’t appear, it is fully booked.
What you can do without going to a branch
| Task | Where |
|---|---|
| Change payment method or frequency | e-Connect |
| Update address, phone number or email | e-Connect: My Service Request, Update Personal Details |
| Fund switch (investment-linked policies) | e-Connect |
| Download statements | e-Connect |
| Pay premiums | JomPAY biller code 90050 with your policy number as Ref-1, or e-Connect |
| Submit a claim | e-Claims on e-Connect, or through your agent |
| Understand your cover, change agent, get claim help | Your servicing agent |
How to register for e-Connect is covered in the Great Eastern policyholder guide.
If your complaint is not resolved
- Complain to Great Eastern first by phone, email or its feedback form. For complaints received from 1 April 2026, Great Eastern says it acknowledges receipt by the next working day, replies to simple cases within 5 working days and complex cases within 20 working days (up to 60 working days if third-party documents are needed).
- Financial Markets Ombudsman Service (FMOS): for disputes with direct financial loss up to RM250,000. Tel 03-2272 2811, fmos.org.my.
- BNMLINK (Bank Negara Malaysia): for cases outside FMOS’s scope or service quality issues. Tel 1300-88-5465.
Avoid scams that use Great Eastern’s name
- Never share your e-Connect password or OTP, even with someone who says they are from Great Eastern or is your agent.
- Great Eastern has warned about scammers offering personal loans “with insurance protection” that need a premium paid before the loan is released. That is a scam.
- Pay premiums only to Great Eastern (JomPAY 90050, e-Connect or auto-debit), never into a personal bank account.
- If you are unsure, call the careline 1300-1300 88 yourself, using the number on the official website, not one given in a message.
When an agent is quicker than the careline
The careline and branches process transactions, but they can’t sit down with you and explain whether your medical card is enough or why a claim was partly paid. That is your servicing agent’s job. If your agent has left or doesn’t reply, you can ask Great Eastern to appoint a new one.
Lulu Loke is a Great Eastern Sales Manager (agent code 6385556) in Seri Kembangan who serves Kuala Lumpur and Selangor in Mandarin, English and Cantonese. Many of her clients first came to her with a Great Eastern policy nobody was looking after.
Further reading: Great Eastern agent in KL and Selangor · My insurance agent left: what now? · Free policy review