Key takeaways
- GE agent means a Great Eastern agent: a person registered to advise on and sell Great Eastern insurance, then help you with servicing and claims.
- Lulu Loke is a Great Eastern Sales Manager, agent code 6385556, with 13 years’ experience and about 110 claims handled for clients.
- She covers all of Kuala Lumpur and Selangor: meetings in person by appointment, and WhatsApp or video calls for everything else.
- Using an agent costs you nothing extra: agents are paid commission by the insurer, and the premium is the same.
- Check any agent before you sign: agent card and code, LIAM registration, and premiums paid only to Great Eastern, never to a personal account.
- Already a Great Eastern policyholder whose agent left? You can ask Great Eastern to appoint Lulu as your servicing agent.
Lulu at a glance
| Name | Lulu Loke (Loke Pei Ting, 陆佩婷) |
|---|---|
| Role | Sales Manager and Life Planning Advisor, Great Eastern |
| Great Eastern agent code | 6385556 |
| Experience | 13 years; about 110 claims handled for clients |
| Agency | Pro Vision Wealth Management Sdn Bhd (advisor profile) |
| Also | Rockwills will writing representative |
| Languages | Mandarin, English, Cantonese |
| Office | Seksyen 2, 14-3, Jalan SP 2/2, Taman Serdang Perdana, 43300 Seri Kembangan, Selangor |
| Areas | Kuala Lumpur and Selangor |
| Contact | WhatsApp 016-914 0086 (Lulu replies herself) |
What a Great Eastern agent does for you
A Great Eastern agent is with you at three points: before you buy, while the policy runs, and when you claim. The careline and branches handle transactions; an agent is the person who knows your file and explains it.
| Stage | What Lulu does |
|---|---|
| Before you buy | Looks at your family, income, loans and existing policies, then explains the options and what they don’t cover, with the premium in RM |
| Applying | Fills in the proposal with you, explains the health questions so nothing is missed, and follows up underwriting |
| While the policy runs | Nominations, address changes, premium problems, reviews when you marry, have a baby or take a housing loan |
| At claim time | Tells you which documents are needed, checks the forms, and follows up with Great Eastern until the claim is decided |
Lulu handles Great Eastern life and medical plans: medical cards, life and critical illness, MLTA and education plans. Car, fire, travel and business insurance are arranged through her agency, Pro Vision Wealth Management. Great Eastern Takaful is a separate company with its own agents.
Areas Lulu covers in KL and Selangor
Lulu’s office is in Seri Kembangan, between KL and Putrajaya. Most first meetings happen at the client’s home, a kopitiam or the office, or on a video call.
| Area | How Lulu usually meets you |
|---|---|
| Seri Kembangan, Serdang | In person; this is her base (local page) |
| Puchong, Bukit Jalil, Sri Petaling, Kuchai Lama | In person, regularly |
| Cheras, Kajang, Cyberjaya | In person, regularly |
| Kuala Lumpur city, Ampang, Setapak, Kepong | In person by appointment, or video call |
| Petaling Jaya, Subang Jaya, Shah Alam, Klang | In person by appointment, or video call |
| Rawang and the rest of Malaysia | WhatsApp and video call |
Roadtax renewal, medical card comparisons, policy reviews and most claim paperwork can be done on WhatsApp, so where you live rarely matters.
Agent, careline or branch: who to go to
| You want to | Best route |
|---|---|
| Buy a new plan or compare options | A Great Eastern agent |
| Understand what an old policy covers | Your agent, or a free policy review |
| Help with a hospital, critical illness or death claim | Your agent, plus e-Claims on e-Connect |
| Change address, phone, payment method or frequency | e-Connect, by yourself |
| Policy loan, withdrawal, nomination or assignment | Your agent, or a booked appointment at a Great Eastern branch |
| Make a complaint | Great Eastern’s complaints unit |
Phone numbers, emails and branch addresses are in the Great Eastern customer service guide.
How to check a Great Eastern agent is real
- Ask for the agent card and agent code. Lulu’s Great Eastern agent code is 6385556.
- Check LIAM registration. Every life insurance agent in Malaysia must be registered with the Life Insurance Association of Malaysia (LIAM). Ask for the registration number and check it with LIAM.
- Ask Great Eastern. The careline (1300-1300 88) can confirm whether someone is a Great Eastern agent.
- Pay only to Great Eastern. Premiums go by JomPAY (biller code 90050), e-Connect or auto-debit, never into an agent’s personal bank account.
- Read reviews. Look for real client reviews, such as Lulu’s on her Google Business Profile.
What it costs to use an agent
Nothing extra. Great Eastern pays the agent a commission that is already built into the premium, so the same plan costs the same whether you buy it through an agent or not. There is no fee for advice, policy reviews or claim help.
Lulu doesn’t hard sell. If your current cover is enough, she will tell you, and you never have to sign on the spot.
Your Great Eastern agent left? Lulu can take over
Many of Lulu’s clients first came to her with a Great Eastern policy whose agent had stopped answering or left the industry. Your policy stays valid when an agent leaves, but nobody is looking after it. You can ask Great Eastern to appoint a new servicing agent: call the careline, or name Lulu (agent code 6385556) as the agent you want.
Further reading: My insurance agent left: what now? · Great Eastern policyholder guide · About Lulu