Important: this is not Great Eastern’s official website
Lulu Loke is a Great Eastern agent (agent code 6385556) and this is her personal website. Log in to e-Connect only through the official address econnect-my.greateasternlife.com, never through links in unexpected messages, and never share your OTP or password with anyone, including agents.
What you can do on e-Connect
- View your policies: coverage, benefit details, premium information, payment history, policy and fund values, and nominee and payer details.
- Pay premiums online with e-PAY, including renewal premiums and reinstatements.
- Submit claims through e-Claims. Keep original documents for at least one year for life claims and seven years for medical claims after submission.
- Update details such as address, phone number, email and payment frequency, and switch funds on investment-linked policies.
Changes to your IC number, name, date of birth or signature need a form with supporting documents, submitted through your agent, by post or email, or at a branch.
How to register for e-Connect
- Go to econnect-my.greateasternlife.com and click Register Now.
- Confirm you have a Great Eastern policy.
- Verify yourself with your IC number, date of birth and gender, or with a policy number and IC number.
- Enter the OTP sent to the mobile number Great Eastern has on file. If that number is outdated, update it first.
- Create your Great ID with your email address and confirm the code sent to it.
Ways to pay premiums
- JomPAY through your bank: biller code 90050 for Great Eastern Life policies, with your 10-digit policy number as Ref-1. Allow a few working days.
- EasiPay card auto-debit: set up in e-Connect under My Service Request, Change Payment Method.
- e-PAY on e-Connect, internet banking or collecting banks.
Always pay Great Eastern directly, never into a personal account.
Customer careline, and getting a new agent
- Careline: 1300-1300 88 (overseas +603 4259 8888)
- Email: [email protected]
If your agent has left or doesn’t reply, call the careline or email and ask for a new servicing agent. You can also ask for a specific Great Eastern agent. Lulu services existing Great Eastern policies and starts with a free review, with no hard selling. Read more in what to do when your agent leaves.